At IndahPestaNur.my, customer satisfaction is our priority.

1. Eligibility for Refund

Refunds or replacements are only applicable if:

• Product received is damaged
• Product is defective
• Wrong item delivered

2. Non-Refundable Situations

We do NOT accept refunds for:

• Change of mind
• Incorrect address provided
• Customer unavailable during delivery

3. Reporting Issues

Customers must report any issue within 48 hours of receiving the product.

Please provide:

• Order number
• Photos of the product
• Description of the issue

4. Refund Process

• Approved refunds will be processed within 7–14 working days
• Refund will be issued via original payment method

5. Replacement Policy

We may offer product replacement instead of refund depending on the situation.

6. Shipping Costs

Shipping fees are non-refundable unless the issue is caused by us.

7. Contact Us

For refund requests:
Email: ipn.indahpestanur@gmail.com
Phone: 012-2232241

Last updated: [1 April 2026]